Precision Logic & Controls (referred to in this policy as ‘we’, ‘us’, or ‘our’) is an Australian-owned supplier of industrial automation parts and engineering services, operating from plc-group.com.au. We are committed to protecting the privacy of individuals who visit our website, request quotes, or engage our services.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.
By using our website or providing personal information to us, you agree to the collection and use of that information in accordance with this policy. If you do not agree, please do not use our website or services.
This policy applies to all individuals whose personal information we handle, including:
We collect only the personal information reasonably necessary to conduct our business as an industrial automation parts supplier and engineering services provider. The types of personal information we may collect include:
We do not collect sensitive information as defined under the Privacy Act 1988 (Cth), including racial or ethnic origin, political opinions, religious beliefs, health information, or financial account details. We do not process credit card or payment information directly — any payment processing is handled by third-party payment processors subject to their own privacy policies.
We collect personal information through the following means:
| Quote & contact forms | When you submit a ‘Get a Quote’ or ‘Contact Support’ request via plc-group.com.au/contact-us/, we collect the information you enter in that form. |
| Phone and email | When you contact our team by phone (including our 24/7 breakdown support line) or email, we may collect and record information you provide during that interaction. |
| Website cookies | Our website uses cookies and similar technologies to collect browsing data automatically. See Section 9 for details. |
| Business cards & referrals | If you provide us with contact details at a trade event, through a referral, or by other means, we will handle that information in accordance with this policy. |
| Third-party sources | We may receive business contact information from publicly available sources (e.g. company websites, LinkedIn) for the purpose of B2B outreach relevant to our services. |
We collect and use personal information for the following purposes:
We may use your business contact information to send you information about our services, industry updates, or relevant offerings that may reduce downtime and support your operations. We will only do this where:
You can opt out of marketing communications at any time by contacting us at plc-group.com.au/contact-us/ or by using the unsubscribe link in any marketing email.
We do not sell, rent, or trade your personal information to third parties. We may disclose your personal information to the following categories of recipient, strictly for the purposes described in Section 5:
To source hard-to-find or obsolete automation parts, we work with a vetted global network of approved suppliers. We may disclose the minimum necessary information (such as part number, required condition grade, and delivery address) to locate and secure stock on your behalf. All suppliers in our network are engaged under confidentiality obligations.
To deliver parts to your site, we engage express courier and freight services. Your name, delivery address, and contact number will be shared with our logistics partners solely for the purpose of completing delivery.
Where you request on-site or remote installation support, we may share your site address and relevant contact details with the local engineer assigned to your job.
We use third-party technology platforms to operate our website, manage communications, and process quotes. These providers may have access to personal information as part of delivering their services to us. We require all such providers to handle personal information in accordance with applicable privacy law.
We may disclose personal information where required or authorised by Australian law, including to law enforcement agencies, courts, or government bodies exercising lawful authority.
Because we source parts through a global supplier network, personal information (limited to the minimum necessary for parts sourcing) may be disclosed to overseas suppliers. Before disclosing personal information overseas, we take reasonable steps to ensure that the overseas recipient handles it in a manner consistent with the Australian Privacy Principles, in accordance with APP 8.
We take the security of personal information seriously. We implement a range of technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:
Personal information is retained for as long as necessary to fulfil the purposes for which it was collected, including to meet our legal, accounting, and reporting obligations. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it securely.
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to your personal information:
| Right to access | You may request access to the personal information we hold about you. We will respond to access requests within 30 days. We may charge a reasonable fee to cover the cost of providing access. |
| Right to correction | If you believe personal information we hold about you is inaccurate, out of date, incomplete, or misleading, you may request that we correct it. We will take reasonable steps to correct the information. |
| Right to complain | If you believe we have breached the Australian Privacy Principles, you may make a complaint to us in the first instance. We will acknowledge your complaint within 7 days and respond substantively within 30 days. |
| OAIC complaint | If you are not satisfied with our response to your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992. |
| Opt out of marketing | You may opt out of marketing communications at any time. Your opt-out will be actioned within 5 business days. |
Our website plc-group.com.au uses cookies and similar tracking technologies to improve your browsing experience and to understand how visitors use our site. A cookie is a small text file placed on your device by a website.
You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set.
Our website may contain links to third-party websites, including the websites of automation equipment manufacturers, logistics providers, and industry bodies. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the privacy practices of third-party sites.
Our website and services are directed at business professionals in the industrial automation sector. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete that information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the ‘Last reviewed’ date at the bottom of this document and publish the updated policy on plc-group.com.au.
We encourage you to review this policy periodically. Your continued use of our website or services after a policy update constitutes your acceptance of the updated terms.
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